Group Leader FAQs

How do I add a new user?

• On the Access Manager home page, click “Add User.”
• Enter first name, last name, and e-mail address.
• Under “Product Access,” click and check the product purchased.
• Click “Save” or “Save and Add Another.”

How do I remove a user?

• On the Access Manager home page, click “Users” in your group name box.
• Enter the name of the user in the “Search Users” box or scroll down the page to find the user.
• Check the box next to the name of the user you wish to delete.
• Click the red “Delete User” button at the bottom of the page. Note: If the user has accessed the product, he or she will become deactivated and still appear on the users list when view “All” is selected in the upper right corner of the chart. If the user has not accessed the product, he or she will be removed completely from the system.

How do I increase/decrease the number of user seats I have?

• Contact customer support at +1-877-450-5001 or +1-651-256-2811.

How do I change/update someone’s e-mail address?

• On the Access Manager home page, click “Users” in your group name box.
• Locate and click the user in question.
• Enter the new e-mail address and click “Save.”

What if one of the users I enrolled did not receive his or her enrollment invitation?

• On the Access Manager home page, click “Users” in your group name box.
• Locate the user in question and confirm that the e-mail address is correct.
• If it is correct, click the user’s name. When in the user’s record, you can resend the enrollment email by checking the Resend checkbox next to the Invite Email listed under E-mail Notifications on the right side of the screen, and click "Save."
• If the e-mail address is not correct, click the user’s name. When in the user’s record, change the e-mail address, check the Resend box next to the Invite Email listed under E-mail Notifications on the right side of the screen, and click “Save.” The invitation e-mail will now be sent to the new e-mail address.

How do I access the online version of The IIA's CIA Learning System course from Access Manager?

• Click the “Choose Product” drop-down menu in the upper right corner of the screen and select the Learning System link.

How do I locate Access Manager from the course?

• Click the “Choose Product" drop-down menu in the upper right corner of the screen and select the Access Manager link.

What if a user has forgotten his or her password?

• On the Access Manager home page, click “Users” in your group name box.
• Locate the user in question and confirm that the e-mail address is correct.
• If it is correct, click the user’s name. Check the Resend box for “Password Reset E-mail,” and click “Save.” The e-mail will now be sent.
• If the e-mail address is not correct, click the user’s name. When in the user's record, change the e-mail address, check the Resend box for “Password Reset E-mail,” and click “Save.” The e-mail will now be sent.

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